Reference

Terms & Conditions that protect your account and payouts

When you open an account with us, you're agreeing to how we operate deposits, withdrawals, gameplay and account security.

Deposit via DANA, OVO, GoPay or QRISWithdrawal verification process explainedAccount access and device rulesPayment and dispute handling
evos slot777 Terms & Conditions that protect your account and payouts
REACH OUR TEAM

Contact us about your account or Terms questions

Our support team is available every day to answer questions about how our Terms apply to your account, how deposits clear, or what to do if…

Live Chat Available daily, 7am–11pm. Fastest way to report a stuck withdrawal or payment issue.
Email Support Send your transaction ID and details to [email protected].
Account Message Centre Log into your account and use the Messages tab to report Terms-related concerns.
SECURITY & DATA

How we keep your account data safe and secure

When you open an account, we collect your name, email, phone number and payment details.

Data Encryption

All deposits, withdrawals and personal information are encrypted end-to-end.

Account Verification

Before your first withdrawal, we verify your identity and payment method.

Session Security

Your session expires after 30 minutes of inactivity. Log back in from your account page.

Fraud Detection

We monitor your account for unusual deposit or withdrawal patterns.

Cookie Policy

We use cookies to remember your login, language preference and gameplay history.

Data Retention

We keep your account data for as long as your account is active, plus three years after closure for legal…

Common questions about our Terms & Conditions

Players often ask about deposit holds, withdrawal timelines, multi-account rules and regional access. Below are the answers to the questions we get most often about how our Terms affect your day-to-day play.

DANA deposits usually clear in under a minute. If your balance hasn't updated after 2 minutes, check that your DANA app shows the transaction as complete. If it does, contact us with your transaction ID. We'll verify the deposit on our side and credit you if we find it was successful. This usually takes under 30 minutes.

Withdrawals must go back to the same payment method you deposited from—this is part of our fraud-prevention Terms. If you deposited via OVO, your withdrawal must return to that same OVO account. Contact support if you need to add a new verified payment method to your account.

Our Terms allow withdrawals up to 50 million rupiah per day per payment method. If you need to withdraw more, you can request a higher limit by contacting our support team with verification. Higher limits depend on local law and your account history.

Verification means we confirm your identity by checking your ID and proof of address before you can withdraw. This is required by law and our Terms to prevent fraud. Upload a clear photo of your ID and an address proof (utility bill or bank statement) from within the last 90 days via your account settings.

Our Terms allow only one account per person. Multiple accounts breach our Terms and may result in account suspension and wallet forfeiture. If you've opened more than one by mistake, contact support immediately to have the extra accounts closed before gameplay occurs.

No. You can log into your account from a phone, tablet or computer whenever you want. Our Terms require that only you access your account—never share your password. If we detect login from an unusual location or very frequent device changes, we may ask you to verify your identity for security.

Yes—you can withdraw your full balance before closing your account. Go to Account Settings, select Withdrawal, and cash out. Once your balance is zero, request account closure in the same menu. We keep your data for three years as required by law, but you cannot log back in after closure.